Our company keeping client satisfaction into consideration, provides first 15 day money back guarantee. SpicyHost SHARED and RESELLER WEB HOSTING carry a first 15 day money back guarantee and anytime money back guarantee on them. Anytime money back applies only if you are not completely satisfied with our services. This refund policy does not apply to DEDICATED SERVERS , CLOUD VPS , VPS HOSTING, Administrative fees, Product addons, Installation fees for custom software/application and domain name purchases. SpicyHost reserve the right to refund a prorated amount or no refund at all.
Shared and Reseller Hosting Services will be granted unconditional full refund on the cancellation requests made within first 15 days of the service.ii.Partial Refund (Anytime Money Back Policy):
Partial Refund will be initialized on the Shared And Reseller Hosting Services will be granted anytime of service usage. Partial refund is calculated upon the resource used within the specified active service time period. All the addons and plugins ordered along with hosting packages will come non-refundable. Partial refund will provided on the valid reasons provided by the client and verified by the billing department. One needs to follow the cancellation procedure through client area and request for the refund through opening billing support ticket mentioning the reason for cancellation. Billing Department will investigate the request , If the reason found suitable one as per the 15day Moneyback guarantee and Terms of Service. Immediate refund will be provided within 24 - 72 working hours.
SpicyHost will not activate new orders or activate new packages for customers who have an outstanding balance with SpicyHost. The client needs to clear all the overdue invoices before ordering the new services from SpicyHost.